Patrick L.'s review of Maid Sailors Cleaning Service

Maid Sailors Cleaning Service

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Customer Reviews & Ratings
Complaint Posted 10/19/2019
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Wildly Unprofessional
I used Maid Sailors once for a deep clean and had a really good experience. The cleaner was diligent, on time, and my apartment looked great. Unfortunately, the next time I tried to use Maid Sailors was today and it did not go well. First, the cleaner showed up over half an hour late. When she did show up her young child was along with her. The child ran into my apartment and immediately starting looking around and fiddling with my things. I politely told the cleaner that bringing a child was not acceptable and that the cleaning would not be able to occur. Upon calling the company they apologized and offered to send another cleaner. I gave them a few hours of availability this afternoon and didn't hear back from them for an hour. I eventually contacted support and found out that they couldn't accommodate my times. Looking back do you really trust a place that has employees that would bring a child into your home? How are you supposed to trust them to not break something or, at the very least, focus on cleaning when a kid is in there. There was then a lot of confusion about if I was charged or not for the cleaning. This was an enormous waste of time and incredibly unprofessional. I high recommend avoiding this service.
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Additional Business Information
Hours   Phone   (212) 299-5170 Address   257 Water Street
New York, NY 10038
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