Customer Reviews & Ratings
Complaint Posted 7/16/2014
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Disrespectful Community Manager
I called the Community Manager for the Colonies Homeowners Association, to follow up on a dispute and she was very rude and did not even hear my question. She immediately told me to contact my owner and hung up. I called her back to tell her that my owner asked me to contact them directly and she started yelling at me telling me she couldn't help me and hung up a second time. As community managers I would expect them to have a level of service and if tenants are not allowed to contact managers than that should be stated in the homeowners contract (which it is not). The phone numbers are not only provided but is it not their job to help residents? I cannot speak for Ross Morgan Co. in general my only complain is toward the Manager and her lack of respect for tenants.
Business's response - on 7/17/2014
Hello Edith - Please understand that we are hired to enforce the rules of the community. Sometimes it's not a pleasant job but is our duty along with the HOA board to do so for the benefit of all homeowners and residents. Over the past 2 months you have been warned about using guest parking on several occasions. We are limited to dealing directly with the property owner when it relates to onsite violations because your landlord assumes responsibility for your actions. On 5/7/14 a letter was sent to the owner of the property regarding your use of guest parking and hearings were held on 6/26/14 and 7/7/14. After the second hearing the owner was fined $25 for your actions. We will always do our best to address each call that comes to our office. We do not wish for your call experience to be negative as each call we receive is important.
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Phone   (818) 907-6622 Address   15315 Magnolia Blvd. Suite 212
Sherman Oaks, CA 91403
Website Email
Contact   Brian Davidoff Other  
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