James G.'s review of Origin PC Corporation

Origin PC Corporation

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Customer Reviews & Ratings
Complaint Posted 7/13/2020
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Don't Waste Time or Money
Placed an order for my $8000 plus dollar system from Origin PC almost 8 weeks ago. It has been almost 2 weeks since my ship date. This company is great at giving excuses and poor on follow through and customer service. I called last Monday and company said system would be shipping out this past Thursday or Friday. Well today is the following Monday and no shipment. I called spoke to them again and was told they should get an email from the engineering department that was sent last Thursday as to the progress of the system. Guess that department doesn’t answer their internal emails. Started asking questions about why the long delays. Was told everything from Pandemic to the fact their parts were shipped from China - Asia and it was taking longer because they ship by sea and they didn’t want to ship by air because it cut in to their profit. Now I am not a rocket scientist, but if you have orders all backed up, maybe its time to give up a little of that profit to keep your customer base happy. Protecting your pocketbook and delaying your orders is going to cost you more business than you would lose by shipping by air. My best advice is STAY AWAY. Don’t bite on their BS sales pitch of over promise, under deliver or ship dates. Since Origin PC was purchased they have gone downhill and can’t keep their customers happy or get their orders built. Ordered another system from Main Gear and it was delivered before scheduled date. I placed the order with Main Gear after the one with Origin.
 
 
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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