IGG Factory, Inc.

1.4 star rating Rating - based on 18 reviews & complaints
 
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IGG Factory, Inc. Categories
Electronic Equipment Sales & Repair
Hobby Shop
Business Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/7/2012
AVOID IGG FACTORY & HANDHELDITEMS.COM.
Received the correct item, however it was defective. Due to needing the product quickly before a trip, I went ahead an purchased it locally and dealt with the return when I got home. I called HandHeldItems.com and they initially told me that they... Read More »
 
 
 
Complaint Posted 5/10/2011
Review 5/10/2011
Wrong product was shipped no talk button as advertised. Company is a complete scan and definitly not customer friendly. You call, no answer. You click on-line chat no answer. I paid extra money for expedited shipping to only receive the wrong item... Read More »
 
 
 
Complaint Posted 4/20/2011
Review 4/20/2011
I wish I had read the reviews before I ordered from this vendor. I ordered an iPad sleeve. When it came I saw it was much too large for the iPad and looked to be sized for a netbook. I did a live customer service chat and Ted said I received the w... Read More »
 
 
 
Complaint Posted 1/17/2011
Review 1/17/2011
This company does not answer the phone, respond to emails or send items that you order. I ordered an IPad case and have not received it. The tracking number is a dead end. I have tried all means to contact the company....to no avail. I have contac... Read More »
 
 
 
Complaint Posted 7/7/2010
Review 7/7/2010
when i received my package the contents within appeared to be tampered with and incomplete. I have tried to contact the company everyday since the day i placed the order. That was two weeks ago i barely recieved my order yesterday, which is stupid... Read More »
 
 
 
Review Posted 5/29/2010
Review 5/29/2010
I order a case for my iPad form handhelditems.com after I was unhappy with the lack of selection at the Apple store and Best Buy. I initially tried to do a little research about this company but did not find much so I took the risk. When I checked... Read More »
 
 
 
Review Posted 5/20/2010
Review 5/20/2010
I placed an order a while back and it was SUPER FAST shipping and when I need to exchanged the item there was no problems at all. Great customer service team. Thanks again guys and gals! Read More »
 
 
 
Complaint Posted 3/9/2010
Review 3/9/2010
This place is horrible. They sent me the wrong items then after a week of arguing with them they sent me half of my order and sent me USED products. The customer service is really bad and they reply a day after every time, the shipping took about... Read More »
 
 
 
Complaint Posted 11/27/2009
Review 11/27/2009
Recently purchased 5 iPhone related items from this company's website 'handhelditems.com'. They sent me a email asking me to write a review on their website regarding the items I purchased. I wrote four favorable reviews and one that was NOT favor... Read More »
 
 
 
Complaint Posted 11/17/2009
Review 11/17/2009
I had never even visited this website until an unauthorized charge for $219 was pending in my bank account from handhelditems.com!? Because this was a pending charge that had not yet been posted to my account my bank told me to contact the company... Read More »
 
 
 
Complaint Posted 1/31/2009
Review 1/31/2009
I would not recommend this company to my worst enemy. Placed an order with them but after finding my lost item, I immediately emailed them to cancel my order. I rec'd a confirmation email stating that they stopped the order in process and my money... Read More »
 
 
 
Complaint Posted 1/26/2009
Review 1/26/2009
THIS COMPANY IS CROOKED! Seriously don't order from these people. My card was charged but no tracking number was ever sent. Numerous emails were sent with zero replies and their customer service line will send you straight to a full mailbox before... Read More »
 
 
 
Complaint Posted 1/21/2009
Review 1/21/2009
Same problems everybody else has reported. My card was charged on January 10, 2009 and I was provided a USPS tracking number, but the USPS shows no record of anything ever being shipped. No response to emails... telephone calls answer with "mailbo... Read More »
 
 
 
Complaint Posted 1/21/2009
Review 1/21/2009
Placed order on 12/31/08......Still have not received order. Sent several emails that they say will be answered in 2 hours, yea right!! Haven't heard a word and can't talk to anyone. All mailboxes are full!! This company is a joke!!!! Wish I would... Read More »
 
 
 
Complaint Posted 1/19/2009
Review 1/19/2009
Talk about frustrating! Same story here...placed my order online, never got an update on shipping, can't get a reply to my email, no one will answer the phone, except for of course "mailbox is full, goodbye". Do NOT order from this company! Rip o... Read More »
 
 
 
Complaint Posted 1/19/2009
Review 1/19/2009
I ordered from this company on December 31, 2008 and still have not yet recieved my mercahndise. I have written e-mails to this company and have tried calling and have gotten the same respone "that mailbox is full, goodbye". Do not buy anything fr... Read More »
 
 
 
Complaint Posted 1/17/2009
Review 1/17/2009
I finally got my order eleven days after placing it. During that time, they never responded to email, they don't answer the phone, and their voicemail system just says "that mailbox is full" and disconnects you. I never received any sort of shippi... Read More »
 
 
 
Complaint Posted 1/13/2009
Review 1/13/2009
Paid extra for expedited shipping. Never recieved items ordered. Sent several email to customer service with no response. Tried to call for four days and got recording "that box is full, good bye". No other options for speaking to anyone. It is my... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 944-4322 Address   1211 John Reed Court
City of Industry, CA 91745
Website   http://www.handhelditems.com Email   arthur@handhelditems.com
Contact   Arthur Other  
 
 
 
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