Stephani E.'s review of Lifeguard Financial

Lifeguard Financial

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Customer Reviews & Ratings
Complaint Posted 6/8/2010
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Review 6/8/2010
I own a business and had NEVER been late on a credit card payment until I signed with Lifeguard/ SafeTrust. I had about $15,000 in debt, but had a plan to pay off every penny in due time. I saw this service as a valuable, money and time saving source, so I signed up with them. I switched banks within 1 month as advised by the associate & immediately informed Lifeguard/ SafeTrust of this change. The person I spoke to did not note the change correctly, so when my 2nd payment was debited, they incorrectly charged my old bank account (which had been closed) and caused me to overdraft $600+. I had NEVER overdrafted before. Although I called Lifeguard/ SafeTrust DAILY to try and resolve this, I did not get reimbursed until 3 months later. I wasted countless hours away from my business trying to reach customer service representatives and went in circles trying to resolve this issue- nobody seemed to know how to fix this. As a result of this delay, I was going to be sued by one of my creditors since NOTHING was being done for 3 months (my account was frozen) and was told by Lifeguard/ SafeTrust that I would have to represent MYSELF in court since Lifeguard/ SafeTrust doesn't go on behalf of people with less than a certain amount of debt (even though this was the fault of Lifeguard/ SafeTrust). So not only did I end up with bad credit, productive time lost from my business in an attempt to resolve this, and no help from this company to fix the issue, but when I tried to cancel, the person I spoke to was yelling at me and telling me it was my fault that this whole thing happened and I would not be refunded ANY of my money. I was on the verge of suing Lifeguard/ SafeTrust and would NEVER recommend this service to anybody. This is the absolute WORST experience I have ever had with a service related company and am disgusted by the unethical, immoral behavior of the customer service representatives and the company as a whole.
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Additional Business Information
Hours   Phone   (877) 346-2797 Address   201 S. Andrews Ave.
Fort Lauderdale, FL 33301
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