Westlake Financial Services

1.7 star rating Rating - based on 85 reviews & complaints
Westlake Financial Services is an indirect, full-spectrum, auto finance company. Headquartered in Southern California, Westlake funds contracts through a network of over 12,000 new and used car dealerships throughout the United States.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/30/2020
Predatory Lender
My car loan was purchased by this company and I continue to receive mailed correspondence with fraudulent information. The amount due, payment dates, payment information, and insurance information has been inaccurately recorded and appears differe... Read More »
Complaint Posted 5/24/2020
Fraudulent lender
This is a predatory consumer lender. They have a history of siding with their fraudulent car dealership relationships rather than enforcing and following up on valid complaints from the buyer. Litigation is the only remedy in dealing with an uneth... Read More »
Complaint Posted 5/29/2019
Worst Company Ever
Chris Sybi and DIane are horrible representatives. They are unhelpful but so is the rest of the staff. The dumb company will sent you a approval and have you running around to try to find a car and deny them all. They do not respond to emails and... Read More »
Complaint Posted 4/30/2018
Failure to provide Release of Lien
"We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. We contacted WFS and was told to contact a third-party company in order to get that document... Read More »
Complaint Posted 10/7/2016
Action needed!
i'll begin i bought a car 4 months ago everything was fine i gave 2,200 down now i got robbed and was in the hospital for several months bad injurys the bank sent me letters saying i dident pay them when i have the reicpts any way i called to pay... Read More »
Complaint Posted 12/19/2013
I'll begin with my positive feedback, I've had Westlake for about 3 years and since day one I've always made my payments on time, made larger payment amounts and they would not bother me at all. At one point I was unable to make a full payment and... Read More »
Review Posted 8/5/2013
I Haven't had a problem
I see the post people write. I never had a problem with them. I got my payment date moved to the 10th of the month to make sure it matches my pay date. They did it with no problem. I always pay 5 days before it's due. People are always wanting to... Read More »
Complaint Posted 7/20/2013
Westlake stole $300 without authoriztion or explanation
I own an auto dealership that singed up to do business with Westlake Financial about 5 years ago. When we had customers with very poor credit we would sometimes arrange financing through Westlake. Westlake charges dealerships very high fees in ord... Read More »
Complaint Posted 1/7/2013
Westlake is your worst nightmare gone wild. Thank you westlake for letting me pay my car off then taking it
Ok...so I'm getting really P-od reading all the reviews about westlake. Sob story short...went thru divorce 4 years ago..vehicle was his...I bought a car...yada yada westlake sucks. Sooo... Single mother I've paid 4 years got down to owing $810 ve... Read More »
Review Posted 1/3/2013
scam?or just ignorant to the law

they are a scam and are being investigated.we were approved for a loan and almost 23 days later told we were denied because i would not add my fiance because of a question i was asked who would be driving the vehicle .i just guest.now they would... Read More »
Complaint Posted 12/19/2012
I'm glad we don't use this bank where I work Customer service is horrible
Called Westlake to get a payoff for a customer 27min for incomplete information trasfered 5 times. Ask a ? they put you on hold. I could've asked what her name was please hold. They barley even listen to what you say. Glad ,my customers no longer... Read More »
Complaint Posted 12/7/2012
Won't send me a payment invoice
I had a balance of about $240 left on my loan and then it would be paid off. They came in the middle of the night, right before Thanksgiving, and repossessed my car. Of course the next day they were closed for the holiday. On Friday we called and... Read More »
Complaint Posted 11/23/2012
Will not work with you at all!!!!!
My husband and I purchased a car in August. In October my husband lost his job. I lost my job in November, but got a new job a couple days later. I had my due date changed to November 22 before my husband lost his job because he got paid on the 20... Read More »
Review Posted 11/13/2012
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I am not a customer and do not have an account with you so stop calling me!
I do not have a loan out with your company yet I get over 3-4 phone calls a day from you. I want your company to stop contacting me as I feel like I am being harassed. You need to have a better system for someone to call to place your number on th... Read More »
Business's response - by Stephanie Mon 12/18/2012
Kelly, Thank you for sharing your feedback. I'm incredibly sorry that we have continued to call you even though you are not a customer. This is not the kind of customer service we want to provide. Please provide me with your phone number, so I... Read More »
Complaint Posted 11/11/2012
Paid off loan early, but title still not delivered to me.
I purchased a 2001 Oldsmobile Silhouette Gesick Motors of Colorado Springs, a used car lot that my Father-in-law works for. I payed off the balance on July 30, 2012 and 3 month plus later I'm still having issues trying to get the actual title from... Read More »
Complaint Posted 10/8/2012
bad experience/charge off on credit report
I purchased a car thru a used car dealership and financed it thru westlake back in oct. 2005. While having the car i had 2 babies and had a hard time keeping up with timely payments even though i tried to pay as often and as often as possible. The... Read More »
Complaint Posted 9/7/2012
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They are quick to finance a car, but won't take responsibilty once it's a fraud case..
I purchased a bmw 325i from Autoplex Houston financed by Westlake in May. After purchasing the car, every week it was back at their shop for some reason or another. Well in July the car completely cut off and wouldn't turn back on. I bought this c... Read More »
Business's response - by Stephanie Mon 9/14/2012
Ashley, Thank you for sharing your feedback. I'm incredibly sorry to hear about the negative experience you have had with Westlake. This is not the kind of customer service we want to provide. Please provide me with your contact information, so... Read More »
Complaint Posted 8/16/2012
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I would rather go to the DMV!
A true Corporation, seemingly nobody cares. Trying to be treated like a person with this company is hopeless.
Long hold time on the phone. They ready don’t want to talk to people. “Oh, I’ll send an email to that department and they will respond t... Read More »
Business's response - by Stephanie Mon 8/20/2012
Thank you for sharing your feedback with Westlake Financial Services, Brian. We take all of our customer’s concerns seriously. We apologize for the negative experience that you had with our company. We do not support this type of customer service.... Read More »
Complaint Posted 8/9/2012
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Westlake Worst of the Worst
These folks are scam artists. They do not complete what they say they will do. Then they hit you with all kind of fees basically extorting money from you. I started off by mailing my first payment on time was still charged for late payment. It was... Read More »
Business's response - by Stephanie Mon 8/13/2012
Thank you for sharing your feedback with Westlake Financial Services, Brian. We take all of our customer’s concerns seriously. We apologize for the negative experience that you have had with our company. We would like to help you, but we need more... Read More »
Review Posted 7/24/2012
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Westlake has been good to me
I have huge student loans and westlake financed my car for 1 1/2 years. I have never had any issues. Every time I have had a question, the customer service people have been more than helpful. If they didn't know the answer, they found someone who... Read More »
Business's response - by Stephanie Mon 7/25/2012
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. We are glad we were able to help you and provide you with such a positive experience. If you ever have any questions about your account,... Read More »
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Additional Business Information
Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
Website   http://www.westlakefinancial.com Email   bmoreno@westlakefinancial.com
Contact   Brenda Moreno Other  
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