CELESTINE V.'s review of Pep Boys - Western Division Office

Pep Boys - Western Division Office

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Customer Reviews & Ratings
Complaint Posted 4/23/2009
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Review 4/23/2009
I had my brakes changed and turned out that one of my rotars was damaged. So I paid for a brand new rotar, brake pads and labor. My husband and I were there for 4 hours & the technicians were hiding my rotor and going back and forth to the main sales store next door. I asked if they resurface rotars. They said NO. Well finally I was so fed up with the run around I saw them hurrily wrap up a used rotar and stuck in a box.... Charging me for a brand new rotar. BS! I do not recommend any one getting their car serviced here. As we were waiting there were 2 customers that had to come back and complain. I know that there are numerous complaints out there. So in all, the whold night shift at this location lied to my face. I will be taking this to a higher matter.
 
 
 
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Additional Business Information
Hours   Phone   (213) 745-5666 Address   3111 West Allegheny Avenue Customer Relations
Philadelphia, PA 19132
Website   http://www.pepboys.com Email  
Contact   Lawerence Stevensen Other  
 
 
 
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