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DO NOT ORDER!!
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I tried ordering 2 box sets from this website. THEY CHARGED MY CARD THE DAY AFTER THE ORDER! It has been three weeks since I ordered and I finally called customer service, talked to the man there and then called management, it was the same guy who answered the other line!!!! They charged my card and did not ship anything!! I called them today to cancel my order but he guarantees it was shipped. He sent me a tracking number and I tracked the shipment and there was no record of the number he provided!!
DO NOT ORDER, this is a scam site. I told him to refund my money or I will pursue legal action and report them to the BBB. They'll say anything to get your money. Order from somewhere else, or stream online! HE has two days for it to post on my account.
Do not trust this site!!!
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Business's response - on 11/29/2011
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Dear Customer,
We apologize for your inconvenience while, shopping at our company. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to reevaluate our company's customer satisfaction.
We are truly sorry to hear that you had such a bad experience with us. I believe we had a miscommunication. We had carefully reviewed everything and had realized that the shipping address you gave us did not match with the USPS. That was the reason why we could not ship your order out on time.
We will also like to bring it to your kid attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We should have attended you immediately, avoiding unnecessary inconvenience caused to you. We assure you, such problems will not arise again and our employees will be extra careful while dealing with our valued customers.
Upon your request, we have refunded your money back. Also, with your refund we decided to send you a free gift.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Sincerely,
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