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Review 5/8/2011
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My experience is one of typical corporate non-responsiveness. While the on-site employee told me my account would no longer be billed for personal training sessions, I continue to be billed over $300 a month. A while ago, after their failure to stop billing for my daughter's membership, and after I had been billed for months after she left California, they grudgingly gave me some three day passes for her to use. Guess what? Visiting this week, she brought in one of the passes and they refused to honor it. No surprise. This is typical. And, of course, every complaint is answered with, "That's company policy." When I asked for the corporate phone number, I was actually told by the employee that only one man there knew the number! Right! They are happy to take my money, but not happy to support their personal training program with space or equipment, or to even keep their word when it comes to finances. Very sad!
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