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Review 4/22/2011
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I have a Toshiba L505-Es5018. Computer has been solid after one year other than finish rubbing off. I recently ordered the 3-pack restore disc package from Toshiba. After first restore attempt, I received an error message. I called Toshiba less than Tech Support. They told me hdd was bad. I bought a new hdd, tried to restore again same error. I called Toshiba again. This time was told bad memory. I ran Toshiba's memtest for memory and also ran an independent test and did not find any issues with memory. Luckily, I found my original recovery discs that I burned when I purchased my notebook. Using my personally burned recovery discs, the complete system recovery ran without a hitch.
I called Toshiba tech support for the 3rd time to get a refund. After two disconnects, my case was upgraded and I talked to a specialist. I explained what happened and requested a refund for defective software. Toshiba's response: ALL SALES ARE FINAL/ No exceptions. They did offer to send me new discs even though the replacement set would be the same as my purchased set.
This company has a disconnect with consumers much like GM did before their downfall. I can only wish the same failure for Toshiba.
I don't care about the money or refund anymore. I just asked Toshiba to do the right thing after I wasted countless hours trying to work with their software. I chose to not go away quietly.
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