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Review 1/12/2011
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Horrid customer service! STAY AWAY FROM TOSHIBADIRECT.COM
They lie about warranty services!
After explaining I was under warranty, they refereed me to a repair center. At the repair center they infected my computer with a lethal virus.
The DC input jack was defected, the repair center asked me to pay 350$ for repairs. I only paid 500$ for this computer.
After denying the repair center to service my computer, I took the computer home, only to discover this computer no longer worked! Not only does the computer have a broken DC input jack, windows does not run correctly, the virus will not allow access to any programs.
I contacted Toshiba, they walked me through the reinstalling of windows.
2 days latter Toshiba contacts me and had informed me to send the laptop in for repair, all damages would be covered.
When I contacted Toshiba for an address, they had explained I would need to repair the input jack at $175 prior to them looking at any other issues in my computer.
TOSHIBADIRECT IS A FRAUDULENT WEBSITE
ADVICE: STAY AWAY
TOSHIBADIRECT WILL REFUSE WARRANTY!
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