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DO NOT WORK WITH THIS COMPANY
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AVOID THIS COMPANY AT ALL COSTS!!!! My experience with this company has been nothing but problems. First of all, their workers must have broken in to my home because I was not there at the time of their arrival (as I discussed with Meredith, their representative) and I asked repeatedly HOW THEY GOT IN and no one would ever give me an answer. They dug the holes all over the front of my home and left them without an inspection for over 2 weeks. I had to get an inspector to come and sign off on it through my realtor because no one else was responding to me. Meredith H. was abrasive and tried to bully me into doing more work than I was prepared to do several times. She wrote me an email saying she would "be there for me through the entire process" but when I tried to reach her my calls and texts went unanswered. They didn't complete the work as it should have been done, we had to get them to come back to finish it properly. Finally, they asked for a credit card FORM to be filled out with all of my information on it, and knowing that they had been so shady I wasn't comfortable with them having that information on file. I sent a check and since I live in Connecticut it took a few days for it to arrive to their office, which I explained to them at the time of mailing. The check was mailed on October 5 and on October 11 I received a threatening email from Ingrid Rohde saying they were going to put a lien on my house if they didn't receive payment by 5 pm. I called their office immediately and told Ingrid Rohde that I was shocked and during our conversation the check miraculously arrived. I feel that they walked all over me and treated me with incredible disrespect. This gangster approach of threats and bullying are not my normal experience and I have had several homes and have hired many companies to help me with construction, remodeling and repairs over the years and have NEVER had anyone treat me like that. That behavior is the behavior of a company in deep trouble, not an established and well-respected business. After repeated attempts to get a copy of the paid invoice report and a copy of the warranty I still have received nothing, even though I was promised I would get that as soon as the check cleared. The check cleared over a week ago and I have received no response from them. I am happy to be done with them and will never ever work with them again. Furthermore, I will make sure that anyone who needs this service won't work with them either. RUN FOR THE HILLS!!!!
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