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Review 4/10/2011
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Hi, I wanted to make you aware of a disappointing experience I recently had.
We had 15 family members flying and driving into Palm Springs (between the east coast, Midwest, and California) for a weeklong vacation. We signed and paid for a rental property on the Mission Hills Golf Course in July 2010 for a March 2011 stay. The evening before arrival we were informed by Justin from Vacation Palm Springs that the home was not available. Donna had been our initial contact but did not return messages and her voicemail was full in the weeks prior to arriving. Justin called back that he had two houses (a 5 and a 3 bedroom) a mile apart in another area of PS, 20 minutes away. When we let him know that we had planned on all being in the same house on that course (transportation, groceries, etc) he said that it was these two other houses or he would give our money back and we could get hotel rooms.
The stress and frustration this caused the evening before traveling leaves no doubt I will never use or recommend the company (and I'll be quick to use Vacation Palm Springs name in relating bad customer and vacation experiences) and questionable if I’ll ever be back to Palm Springs, which is unfortunate as I’ve made Palm Springs a sun, shopping, dining, golf, and outdoor recreation destination for family once prior and several times for myself.
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